Shipping & Returns
SHIPPING POLICY
SHIPPING - Australia;
Free standard shipping on all items with option to upgrade to express + insurance at checkout.
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SHIPPING - International;
Standard International Shipping (inc tracking), with the option to upgrade to tracking + insurance or express + insurance at checkout (we do not take responsibility for any items that are lost or damaged in transit if shipping is not upgraded to tracking & insurance)
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CUSTOMS & IMPORT TAXES;
Please be aware that customs/VAT taxes may apply
Buyers are responsible for any customs/VAT taxes that may apply
Return & Exchange Policy
For all finished opal listed as Polished opals or specimens;
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If not 100% satisfied with the first 30 days of receiving your purchase, we will happily exchange the gem upon receipt (and of course it still remains 100% of its original condition). Read our terms and conditions for more detail.
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Please note, there is no return policy for all "customized" opals (i.e. reshaped or drilled products)
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