Terms and Conditions
Returns policy – Customers are offered a 30-day money back guarantee on all internet purchases from this website*. The 30-day period commences upon the submission of your order, and we must be notified of your intention to return the product before this period ends.
The customer will bear the cost of freight for the return, and goods must be received undamaged and in original condition before a refund will be issued. Transactions can only be refunded to the Credit Card, Bank account or PayPal account used for the original order.
All transactions including refunds are processed in Australian Dollars, therefore refunds may vary according to exchange rate fluctuation during the 30-day period. Opals Options is not responsible for any variation in currency exchange rates which result in a varied refund. Due to the policy of our eCommerce provider, refunds can take between 2 and 5 business days to process.
*Please note – Returns Policy only applicable to Polished Opals. Custom-made opals (eg. Rubs reshaped by Opal Options), Opals cut for custom orders cannot be refunded.
GST & prices – GST (Goods and Services Tax) is a value-added tax of 10% added on most goods and services transactions in Australia. Prices on our website are shown exclusive of GST prices. If you are an overseas customer, you do not need to pay this tax. Exported goods are tax-free and not subject to Australia’s GST. Opals Options passes this benefit onto our international customers and internet purchases shipped overseas are accordingly tax-free.
Customers who reside in Australia however will be charged this tax at the rate of 10%. Please select the correct tax bracket when submitting your order
Currency rates – Values displayed in our catalogue are to be used as a guide only and their accuracy is not guaranteed. Orders are processed in Australian dollars.
​
Privacy policy – We do not pass on any of your contact details to any third party whatsoever. Your personal details are kept highly confidential.
Opal Options is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
​
Taxes – In our experience, it is rare for import taxes to be imposed by your home country. However, it is still possible that customers may be liable to pay import taxes imposed by their government upon arrival of their goods. This differs from country to country and we have no control over which taxes may be charged. In the case of a refund, the customer must bear all costs associated with import taxes as it is not possible for Opals Options to refund this amount or other costs associated with importing goods. Customers should research their country’s import tax policies prior to making a purchase.
​
Order processing & conversion rates – Internet transactions are conducted in Australian Dollars ($AUD). Conversions into the customer’s own currency are conducted by the financial institution of the customer and final prices in the customer’s currency will vary according to the exchange rate on the day.