Refund policy

our Satisfaction is Our Priority

At Opal Options, we want you to be 100% satisfied with your purchase. We understand that buying opals online requires trust, and we're committed to ensuring you're delighted with your gemstones.

Returns & Exchanges

If you're not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund or exchange.

To be eligible for a return:

• Items must be in their original condition, unworn and unset
• Items must be returned in their original packaging
• Please contact us before returning to receive return authorization and instructions

How to Return

1. Contact us at opaloptions@gmail.com within 14 days of receiving your order
2. We'll provide you with return instructions and authorization
3. Ship the item back securely with tracking and insurance
4. Once we receive and inspect the item, we'll process your refund within 5-7 business days

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error
• We recommend using a tracked and insured shipping method

Refunds

Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos. We'll arrange for a replacement or full refund at no cost to you.

Questions?

If you have any questions about our return policy, please contact us at [your email]. We're here to help!